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Web & Mobile

Checking in & checking out customers

On event day, use the SHWDWN mobile app to scan ticket QR codes at the door. You can check customers in when they arrive and check them out if needed.

Read the steps

How to check in

Told from the door-staff seat — this is what the person on the door does, not the promoter.

  1. In Profile, tap the Staff role to switch into staff mode.
  2. Open the Check-in tab. It opens on the show that's on now — with no stored pick the app seeds the most relevant event. Door staff see Home, Check-in, Upsells and Profile; Stream and Monitor only appear for streaming staff.
  3. Tap Scan to open the QR scanner.
  4. Point the camera at the ticket QR code. The app validates it and marks it used. No signal at the door is fine — the scan queues as Pending sync and goes up when you're back on.
  5. A confirmation shows the ticket holder's name, ticket type and status.

Checking out (undoing a check-in)

You can reverse a check-in if needed — the ticket status changes back to unused and can be scanned again. However, we don't recommend using check-out routinely as it provides little real value on event day. It's there if you need it (e.g. correcting an accidental scan), but most promotions won't need it.

Who can check in

Anyone with access to your promotion can check in tickets:

  • Promotion owner
  • Promotion admins
  • Promotion staff — this is the main use case for the staff role

Offline mode

If your venue has poor connectivity, the app works offline. Check-ins are queued locally and synced automatically when the connection returns. You'll see a banner showing how many check-ins are pending sync.

Viewing checked-in customers

From the web dashboard, go to your event's Tickets tab and click View purchased tickets. Each ticket shows whether it's been used (checked in) or is still unused.

Tip: Give your door staff the staff role — it gives them check-in access without the ability to edit events or manage tickets.

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